Privacy Policy

Pharmacy Weight Loss Burton upon Trent | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Burton upon Trent is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Burton upon Trent and across the UK. We are the data controller responsible for your personal information.

2. Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, weight, height, BMI, current medications, and any conditions relevant to your weight loss treatment
• Payment information: Transaction data processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies
• Communication records: Emails, messages, or any correspondence with our pharmacy team

3. How We Use Your Data

We use your personal information for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist consultation process
• To dispense and arrange delivery of your medication — orders are dispatched within 1 working day once approved by our pharmacist
• To manage your ongoing care and follow up on your treatment progress
• To process payments securely for our services
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To respond to your enquiries and provide customer support
• To send you service-related communications where necessary

Our legal basis for processing health data is the provision of healthcare services and compliance with legal obligations. General personal data is processed under legitimate interests and contract performance.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand website traffic and user behaviour
• Functional cookies: Remember your preferences to improve your experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: To arrange secure dispatch of your medication within 1 working day of pharmacist approval
• Payment processors: To handle transactions securely on our behalf
• IT and hosting providers: Who support our systems under strict data processing agreements
• Regulatory authorities: Including the GPhC or NHS where we are legally required to disclose information
• Healthcare professionals: With your consent, where referral or communication is required for your care

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer if required by law. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You have the right to access the information we hold about you, request corrections if any details are inaccurate, and in certain circumstances request that your data be deleted or its processing restricted. You may also object to how we use your data or request that we transfer it to another provider. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.